Faqs

Here is a list of frequently asked questions. If your question is not answered here, don’t hesitate to ask

Android Applications FAQs (1)

Why is there no data for certain numbers?

All data is provided externally so it will depend on their databases. See external providers FAQ’s for more details:-

Why is a private number listed?

All data is provided externally so it will depend on their databases. See external providers FAQ’s for more details:-

Do you offer support on your Android Apps?

We support all our paid and advertisement supported apps. If you have any issues not addressed by the FAQs, have feedback or suggestions, don’t hesitate to contact.

What is a Reverse Lookup?

A traditional lookup will search for a name and return information associated with it.

In comparison, a reverse lookup finds the information (i.e. name, address, fax etc.) related to a specific phone number.

My Settings screen says I am not registered with the Reverse Australia API. What do I do?

Did you purchase this app through the Android Market? If not, you don’t have a valid copy of Reverse Australia, and it will not work. Purchase the app through the Android Market to fix this problem.

If you did purchase through the Android Market, check you have a connection to the internet. You can try uninstalling and reinstalling (clearing data should also suffice).

If that fails to fix your issue, send an message and we will help you resolve the issue.

Will this work on my phone?

This should work on any phone with Android 2.1 or higher. It has been tested to work on the following handsets:

  • Google Galaxy Nexus
  • Google Nexus S
  • HTC Desire HD
  • HTC One X
  • Samsung Galaxy S
  • Samsung Galaxy S2
  • Samsung Galaxy S3
  • Sony Xperia X10

Tablets

  • Tested to work on the Asus Transformer Prime

It has also been reported by customers to work on:-

  • HTC Desire S
  • Huwei Sonic 8650

How long does it take for the app to look up a phone number?

It depends on your mobile network, and your reception at the time of call.

In the real world, on an average network with 3g coverage, around 1 to 2 seconds is usual, however it can take 5 or more seconds if you have a bad signal.

Can I install on multiple devices?

You can install on any device tied to your google market account however your daily limit will NOT increase.

How many times can I fetch Caller ID?

Fetch That Number allows you to do 40 basic reverse lookups and 20 extended reverse lookups a day.

Can you explain why you need for Fetch That Number?

It is a good idea to keep track of why an application needs access to specific parts of your phone system, and just as important developers are transparent about this. Our permission reasons for  Fetch That Number are as follows:-

  • FULL INTERNET ACCESS – to access the reverse lookup service.
  • READ CONTACT DATA – check wether the number is already added to your contacts
  • WRITE CONTACT DATA – add the contact to your address book
  • DISCOVER KNOWN ACCOUNTS – we use this so you can choose which account you want numbers to be added to.
  • VIEW NETWORK STATE – Need to know whether you are connected to the internet before trying to fetch a number.
  • READ PHONE STATE AND IDENTITY – to know when a call starts and stops, and the incoming number being called.
  • PROCESS OUTGOING CALLS – This is needed to check outgoing calls numbers in order to fetch from the lookup service.

Will Fetch That Number’s ‘Add to Existing Contact’ feature overwrite the current name, number and address?

No.

Fetch That Number will add new numbers and addresses only. after selecting a user to add you are given the option to replace their name, and if you wish to remove the old address and/or number you can do so in the edit screen.

Can Fetch That Number get private (‘unknown’ callers)?

No, unknown numbers don’t send any form of Caller ID or other identifiable information so we have nothing to search against.

When will Log That Number be released?

This app is planned to be released by September 2013.

What will Log That Number cost?

Log That Number is expected to offer both

  • An ‘ad supported’/free version. This will likely be ad free for the first few releases.
  • A paid-for (ad free) version at AUD$3.99.

Features are likely to be the same in both versions.

Can Fetch That Number fetch mobile numbers?

Yes, however we have (anecdotally) found the hit-rate fairly low. Numbers that have been in existence for a long time seem to be more likely to be fetched.

Fetch That Number FAQs (12)

Why is there no data for certain numbers?

All data is provided externally so it will depend on their databases. See external providers FAQ’s for more details:-

Why is a private number listed?

All data is provided externally so it will depend on their databases. See external providers FAQ’s for more details:-

What is a Reverse Lookup?

A traditional lookup will search for a name and return information associated with it.

In comparison, a reverse lookup finds the information (i.e. name, address, fax etc.) related to a specific phone number.

My Settings screen says I am not registered with the Reverse Australia API. What do I do?

Did you purchase this app through the Android Market? If not, you don’t have a valid copy of Reverse Australia, and it will not work. Purchase the app through the Android Market to fix this problem.

If you did purchase through the Android Market, check you have a connection to the internet. You can try uninstalling and reinstalling (clearing data should also suffice).

If that fails to fix your issue, send an message and we will help you resolve the issue.

Will this work on my phone?

This should work on any phone with Android 2.1 or higher. It has been tested to work on the following handsets:

  • Google Galaxy Nexus
  • Google Nexus S
  • HTC Desire HD
  • HTC One X
  • Samsung Galaxy S
  • Samsung Galaxy S2
  • Samsung Galaxy S3
  • Sony Xperia X10

Tablets

  • Tested to work on the Asus Transformer Prime

It has also been reported by customers to work on:-

  • HTC Desire S
  • Huwei Sonic 8650

How long does it take for the app to look up a phone number?

It depends on your mobile network, and your reception at the time of call.

In the real world, on an average network with 3g coverage, around 1 to 2 seconds is usual, however it can take 5 or more seconds if you have a bad signal.

Can I install on multiple devices?

You can install on any device tied to your google market account however your daily limit will NOT increase.

How many times can I fetch Caller ID?

Fetch That Number allows you to do 40 basic reverse lookups and 20 extended reverse lookups a day.

Can you explain why you need for Fetch That Number?

It is a good idea to keep track of why an application needs access to specific parts of your phone system, and just as important developers are transparent about this. Our permission reasons for  Fetch That Number are as follows:-

  • FULL INTERNET ACCESS – to access the reverse lookup service.
  • READ CONTACT DATA – check wether the number is already added to your contacts
  • WRITE CONTACT DATA – add the contact to your address book
  • DISCOVER KNOWN ACCOUNTS – we use this so you can choose which account you want numbers to be added to.
  • VIEW NETWORK STATE – Need to know whether you are connected to the internet before trying to fetch a number.
  • READ PHONE STATE AND IDENTITY – to know when a call starts and stops, and the incoming number being called.
  • PROCESS OUTGOING CALLS – This is needed to check outgoing calls numbers in order to fetch from the lookup service.

Will Fetch That Number’s ‘Add to Existing Contact’ feature overwrite the current name, number and address?

No.

Fetch That Number will add new numbers and addresses only. after selecting a user to add you are given the option to replace their name, and if you wish to remove the old address and/or number you can do so in the edit screen.

Can Fetch That Number get private (‘unknown’ callers)?

No, unknown numbers don’t send any form of Caller ID or other identifiable information so we have nothing to search against.

Can Fetch That Number fetch mobile numbers?

Yes, however we have (anecdotally) found the hit-rate fairly low. Numbers that have been in existence for a long time seem to be more likely to be fetched.

Log That Number FAQ (2)

When will Log That Number be released?

This app is planned to be released by September 2013.

What will Log That Number cost?

Log That Number is expected to offer both

  • An ‘ad supported’/free version. This will likely be ad free for the first few releases.
  • A paid-for (ad free) version at AUD$3.99.

Features are likely to be the same in both versions.